Introduction

AI Synergy is a leading provider of artificial intelligence solutions and mobile applications, specializing in creating innovative telemedicine apps. In 2024, a telemedicine company approached us to develop an app that would revolutionize the way patients access online healthcare services.

Client Description

Hipokrates is a company operating in the telemedicine sector, offering remote healthcare consultations via phone, video, and chat. Their goal is to provide patients with easy access to doctors of various specialties, no matter where they are in the world. The company has been operating since 2021, and its main challenge was providing a convenient and secure teleconsultation tool that would enable quick access to medical services, including e-prescriptions, test result consultations, and online medical advice.

Challenge / Problem

Before partnering with AI Synergy, Hipokrates struggled with delivering a modern and user-friendly mobile experience for their patients. The key challenges included:

• Lack of a comprehensive mobile app that met modern usability standards.
• Overly complex interface that hindered user engagement and satisfaction.
• Limited functionality, including poor integration with external medical systems.
• Complicated and inefficient consultation booking process.

Process and Implemented Solutions

• UX/UI Design – Created a user-friendly and intuitive interface for easy navigation, appointment booking, and submission of medical documentation.
• E-prescription Integration – Enabled quick issuance and renewal of e-prescriptions with a single click.
• Remote Consultations – Introduced real-time audio, video, and chat consultations for enhanced patient convenience.
• Test Result Management – Implemented a system allowing patients to share test results and receive diagnoses and recommendations online.
• Data Security – Ensured top-level data protection and full compliance with patient privacy regulations.

Summary & Client's Opinion

After launching the new Hipokrates app, the platform experienced a 40% increase in users during the first quarter, a significant reduction in teleconsultation wait times from 7 days to just a few hours, and a 60% growth in online consultations. The average app rating rose to 4.8/5 in app stores, and the e-prescription feature was successfully implemented, enabling efficient and remote prescription management.

"Thanks to our collaboration with AI Synergy, our Hipokrates app has become much more intuitive and functional. We gained a large number of new users and improved the availability of our online medical services." – Hipokrates Management